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The latest news and articles on customer service AI, e-commerce chatbots and generative AI.

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Popular posts

What is natural language processing?: a brief introduction
AI
January 9, 2023

What is natural language processing?: a brief introduction

What is prompt engineering
AI
November 15, 2023

What is prompt engineering

What to do to improve your eCommerce businesses during the recession?
January 9, 2023

What to do to improve your eCommerce businesses during the recession?

What do large language models mean for customer service managers?
AI
November 21, 2023

What do large language models mean for customer service managers?

Why you absolutely need a multilingual chatbot.
CX
May 10, 2023

Why you absolutely need a multilingual chatbot.

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Mastering Your E-commerce Tech Stack: A Complete Guide

Mastering Your E-commerce Tech Stack: A Complete Guide

Emerging Markets in Southeast Asia: A 2022 Report
International Markets
September 23, 2022

Emerging Markets in Southeast Asia: A 2022 Report

The global divide in digital languages
CX
August 18, 2022

The global divide in digital languages

Customer service vs customer experience (CX): Explained
AI
October 31, 2023

Customer service vs customer experience (CX): Explained

Czech | Automated customer service report
CX
December 16, 2022

Czech | Automated customer service report

Customer Experience trends that are essential for businesses in 2024
CX
August 11, 2022

Customer Experience trends that are essential for businesses in 2024