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The latest news and articles on customer service AI, e-commerce chatbots and generative AI.

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Popular posts

What is natural language processing?: a brief introduction
AI
January 9, 2023

What is natural language processing?: a brief introduction

What is prompt engineering
AI
November 15, 2023

What is prompt engineering

What to do to improve your eCommerce businesses during the recession?
January 9, 2023

What to do to improve your eCommerce businesses during the recession?

What do large language models mean for customer service managers?
AI
November 21, 2023

What do large language models mean for customer service managers?

Why you absolutely need a multilingual chatbot.
CX
May 10, 2023

Why you absolutely need a multilingual chatbot.

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Generative AI
Customer Retention for Ecommerce

Customer Retention for Ecommerce

Why Customer Experience Should Be (Almost) All You Think About
CX
April 8, 2022

Why Customer Experience Should Be (Almost) All You Think About

Complaint Management Mastery: Strategies & Tips
CX

Complaint Management Mastery: Strategies & Tips

Chatbot vs live chat
CX
January 26, 2023

Chatbot vs live chat

ChatGPT For Shopify
CX
October 10, 2023

ChatGPT For Shopify

Building Brand Voice & Tone: Prompt Engineering Guide
AI
November 25, 2023

Building Brand Voice & Tone: Prompt Engineering Guide