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The latest news and articles on customer service AI, e-commerce chatbots and generative AI.

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Popular posts

What is natural language processing?: a brief introduction
AI
January 9, 2023

What is natural language processing?: a brief introduction

What is prompt engineering
AI
November 15, 2023

What is prompt engineering

What to do to improve your eCommerce businesses during the recession?
January 9, 2023

What to do to improve your eCommerce businesses during the recession?

What do large language models mean for customer service managers?
AI
November 21, 2023

What do large language models mean for customer service managers?

Why you absolutely need a multilingual chatbot.
CX
May 10, 2023

Why you absolutely need a multilingual chatbot.

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Generative AI
Indonesian | Automated customer service report
CX
March 15, 2023

Indonesian | Automated customer service report

How to Evaluate Text in Conversational AI: Metrics for Model Performance
AI
November 24, 2023

How to Evaluate Text in Conversational AI: Metrics for Model Performance

How to Increase Customer Survey Response Rates
September 10, 2023

How to Increase Customer Survey Response Rates

How Generative AI Improves the Performance of Customer Service Agents
August 2, 2023

How Generative AI Improves the Performance of Customer Service Agents

How Do You Train Your Agents in a ChatGPT World?
Generative AI
November 17, 2023

How Do You Train Your Agents in a ChatGPT World?

How Can AI Make Customer Service Agents More Efficient
CX
November 20, 2023

How Can AI Make Customer Service Agents More Efficient