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The latest news and articles on customer service AI, e-commerce chatbots and generative AI.

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Popular posts

What is natural language processing?: a brief introduction
AI
January 9, 2023

What is natural language processing?: a brief introduction

What is prompt engineering
AI
November 15, 2023

What is prompt engineering

What to do to improve your eCommerce businesses during the recession?
January 9, 2023

What to do to improve your eCommerce businesses during the recession?

What do large language models mean for customer service managers?
AI
November 21, 2023

What do large language models mean for customer service managers?

Why you absolutely need a multilingual chatbot.
CX
May 10, 2023

Why you absolutely need a multilingual chatbot.

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Generative AI
What is a customer journey map, and how to use it?
CX
April 5, 2023

What is a customer journey map, and how to use it?

Unlocking Rapid Resolutions: The Impact of Chatbots on Customer Service
October 9, 2023

Unlocking Rapid Resolutions: The Impact of Chatbots on Customer Service

Understanding Customer Sentiment Towards Generative AI in Customer Service
June 7, 2023

Understanding Customer Sentiment Towards Generative AI in Customer Service

Top tips to build excellent multilingual customer service
CX
November 10, 2022

Top tips to build excellent multilingual customer service

The Transformative Power of Generative AI in Customer Experience
May 1, 2023

The Transformative Power of Generative AI in Customer Experience

The Transformative Impact of Customer Service Automation for Modern Businesses
July 5, 2023

The Transformative Impact of Customer Service Automation for Modern Businesses